A ChatBot feature has recently been integrated into the right-hand sidebar of the SCC website. The system is based on artificial intelligence and enables context-aware, dialog-based information retrieval. The ChatBot complements the IT support as a quick assistance directly on the website. If the ChatBot doesn’t provide the right answer, our Service Desk team is, as always, personally available to assist you.
The ChatBot supports you in particular with questions about SCC services - from authentication procedures to website services. In addition, the digital assistant understands general website content and helps you to find the relevant information quickly without having to navigate through the extensive website.
A particular advantage: the answers contain direct links to sources that take you straight to the relevant pages. In addition, the ChatBot not only searches the publicly accessible website content, but also locally stored documents such as PDFs that cannot be found on the Internet - for example internal instructions or technical documentation.
The ChatBot remembers the context of the conversation (in the same Browser Session) and also takes into account previous questions and answers in order to make the interaction as efficient as possible. Requests are anonymous and cannot be assigned to a person.
Just start typing - the ChatBot answers immediately [1].
Two links at the bottom right of the ChatBot interface take you to the terms of use and a feedback function that you can use to provide feedback on the system directly by e-mail.
Further information can be found in the service description.
[1] General note: With AI-supported systems such as ChatBots, the correctness of the answers cannot always be guaranteed. Therefore, please also rate the answers with the thumbs-upor thumbs-downsymbols.