• Telephony with Teams

  • Telephony with Teams in pilot operation
  • :

    Einstellungen in Teams zur Telefonie

    Microsoft provides details on all the available settings for Teams calling.

    The following section explains a few key features of Teams calling.

    Use selected features in Teams calling

    Set up call forwarding
    • Settings → Calls → Call handling and forwarding
    • "Forward All Calls" - OFF
    • "If you can't answer a call" - Forward to voicemail
    • Note: "Voicemail" means that the recorded message is delivered to your Exchange mailbox as an email.
    Define a call group or substitutes
    With a defined call group, members of the call group can answer calls on behalf of a specific person.
    • Settings → Calls → Manage call groups → 'Add call group' button
    Substitutes can make and receive calls on your behalf. You will be notified if you change your call settings to forward your calls to them.
    • Settings → Calls → Manage call forwarding → 'Add call forwarding' button
    Linux and Teams telephony
    Linux-Nutzer telefonieren über die Weboberfläche.
    • Open Teams via the teams.cloud.microsoft website and sign in with your M365 Account
      • If the website is closed, no calls will be forwarded to this computer.
    • The telephony settings can also be found via the three dots [...] in the header of the Teams web app → Settings → Calls.
    • Calls can be made via the ‘Calls’ icon or via a chat.
    Teams calling via smartphone
    You can dial any number using the Teams 'Calls' app (on the bottom row, possibly under ‘More’).
    Please note: You cannot search by name here.
    About chats → You can find contacts using the search function in the header (magnifying glass).
    • Enter name → Search
    • Click on the business card to the right of the name you have found
    • Now select the phone number and the call will begin.
    Set the behaviour when the line is busy or when ‘Do Not Disturb’ is active
    • Settings → Calls → Call handling and forwarding
    • Set the option “If you are currently on a call and receive another call”

    Reproduce the busy signal
    • Regelmäßiger Ton beim Anrufenden, keine weitere Aktion.
    Let calls ring through to me
    • The phone rings even though you're on the phone.
    Forward the call as if it had gone unanswered
    • The setting under "If you cannot answer a call" is used.

    How can I call a colleague?

    About Teams
    "Calls" icon - Option 1
    • Enter the extension number or the full external number using the keypad or the input field
    • Button "Call" Select
      - The connection is established.
      - For internal phone numbers, the name of the person being called is displayed.

    "Calls" icon - Option 2

    • Enter the name of the person you are speaking with

      → Search results are displayed
      Note: Unfortunately, an invalid number is displayed first here. This number has nothing to do with the person you are actually looking for and should be ignored!
    • You will find the correct contact at the bottom of the search results → Click → "Call" button

     

    In a chat

    • Open the menu by tapping the video icon in the top right corner → Select " Audio Call "

    Use the search field in the header

    • Search for the contact's name
    • Display the contact's business card in the search results (visible on mouseover)

      → Clickthe "Business Card"icon
    • In the business card pop-up window, click the small phone icon
    •  
    About Outlook
    • Open email
      • When a new email arrives, search for the desired contact in the "To" field
      • For a received email, use the email address displayed there
    • Hover the mouse over the email address, wait...
    • Selectthe phone icon → The call is connected
    • Alternatively: wait a little longer until additional contact information appears
    • Now either click on the phone icon or, in the lower section (wait a little longer), click on the number → call .
    About the KIT directory ...
    • Search for the person you're looking for using the directory (KIT - Intranet - About KIT - Organization - People Search)

      → Click on the phone number

    • → Open button

    • → Select Microsoft Teams → Always specify → Call

      Note: The last two windows (appearance depends on the browser) should appear only once when set to "Always."